Your Account. Our ice maker only works when you use the reset button to get the ice to drop. The valve requires at least 20 psi to function properly. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. When the chime sounds, release the Test … It's easy! Samsung RF28R7351SR… How to Troubleshoot the Icemaker on a Samsung Refrigerator RF267AARS. This won't fix this manufacturers defect long term, however after 3-4 minutes it will be all cleared out and have to making ice! Sign up for a new account in our community. Samsung provided tech with new ice maker, install fee came under tech's first repair. The Samsung French Door with freezer on the bottom and ice maker in ice room top left of fresh food section. It’s a cheaper option but has several desirable features that make it worth considering. However, there are a lot of other useful features you will miss out on such as door alarm, door lock, spill-proof shelves, and fingerprint/smudge-proof finish. It has a useful pull-out drawer that users said puts frozen items in easy reach, plus allows you to easily see what’s in the freezer. Diagram # 2. Before you bring out the big guns, verify that the ice maker is on. What is your model number? Both ice makers quit. Many users mentioned that after just a few months of use, it starts to freeze up quite often to the extent that you can’t dispense any ice at all hence becoming completely unusable. Hi, have seen this topic a few times but no actual resolution. To reset the ice maker using this switch, remove the ice tray and the cover plate from the front of the ice maker, which you should be able to do by simply pulling it. The one main complain is the installation process. If you notice your ice maker beginning to frost up, there are a few steps to take before you panic. Samsung has incorporated Wi-Fi connectivity and Bixby virtual assistant in this unit to allow you to monitor and control some of the functions from their app using your smartphone. Bad Taste / Smell ice The water should be sufficiently removed in the initial installation. ft.) and provides easier access to food items without opening the fridge section. This is an update video about our fridge, Lowes stepped up to the plate for the warranty and replaced the fridge. ^Jecca I've had the icemaker replaced and am still not getting ice automatically. Your fridge’s icemaker may be turned off due to the following: 1. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Discuss: Samsung RF28R7351SR - refrigerator/freezer - french style - freestanding - stainless steel … 10 repairs. We heard sounds when the button was pushed and the chime sounded. On top of that, users liked the inclusion of the power cool and power freeze options which they found useful when trying to get a meal or dish cold quickly – they increase the cooling effect of the fridge and freezer, respectively. [UPDATE 8-29-16]: The solution, sent out to all Samsung service Techs in a bulletin, is in the new post on this subject here. Genuine product manufactured by Samsung. We have placed cookies on your device to help make this website better. You can also get notifications when the doors are open or closed via the app. Does this model have a manual defrost? Although the Samsung RF28R7351SR is not such a bad unit, there are a few other nice alternative options you can check out if you are not so certain about it and some good examples include: If you have a limited budget and need a functional French door refrigerator, then Frigidaire FFHB2750TS might suit you well. ft.) that’s very organizable according to users’ comments. We had it repaired twice. Unfortunately, there's a downside to all those nice through-the-door features—they eat up a ton of fridge capacity. Users liked too the glass design of the door since it makes the food items all visible in one glance. (30) 30 product ratings - UPDATED DA97-15217A/B/D SAMSUNG ICE MAKER KIT DA82-02367A Y CLIPS DA97-19898A . When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Moreover, you can’t continue dispensing water/ice once you open the right door. The Samsung RF28R6301SR fits a lot into its upper compartment, which houses an ice maker and a water pitcher. Therefore, it's normal for the ice to be white and foggy. If you push the button until the blank screen comes up it will exit the forced mode and return to normal operation. ft.) and the freezer section is equally spacious (8.7 cu. Inherent issue with all the different Samsung models with icemakers in the fridge. As for energy consumption, the RF28R7351SR is an energy star certified model. ForeverPRO DA97-07365G 9 Cube Ice Maker Assembly for Samsung Refrigerator. With this unit, you also get a roomy freezer section (8.3 cu. Since I have a different control panel with different labels on the controls, the obvious choices don't work. How to fix a Samsung Ice maker. From the comments of users, the fridge and freezer of this Samsung model do function well. However, the dispensing area has no lighting which means dispensing water/ice at night will be a little tricky. Ice Container Assembly - Genuine OEM. Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for Samsung RF263AEBP/XAA. Upper key on left, on right second one down at the same time. The best part is that it refills automatically each time you close the door (taking roughly about 1 minute) which is very convenient if you take tons of water or need to fill large water bottles constantly. The storage capacity of its fridge (18.6 cu. It's the same thing every single time. It work for only about 50% of the time on first try. 1-800-269-2609 24/7. Ice maker repair: 4 to 10 hours (Free)In this video I repaired the ice maker in my cousin's Samsung side by side refrigerator. Door Alarm unlocks the panel. The Samsung RF28R7351SR is a well-designed modern French-door refrigerator that has received a significant number of positive ratings and mentions for its functionality and the large interior storage capacity it offers. Samsung has been revising the service bulletin on this for about 2 years. Lift the ice container slightly and pull it out towards you. ft.) is not that huge but it houses 5 adjustable glass shelves that users said are deep and stable enough to accommodate a good number of items. Now, less than 2 years old and the freezer is dying. Q: I have (a Samsung French-door refrigerator with a faulty ice maker) and it has been maddening. We recently purchased a French door refrigerator by Samsung (RF263BEAEWW) from Best Buy (heavily discounted as scratch and dent, $1,200 instead of … Problems with the ice dispenser are fairly common, but they’re also easy to fix. 4.6 out of 5 stars 134. Within the first year the ice maker stopped working at least 4 times. (Manual defrost?) Then press Freezer until Fd appears. Contact Samsung's customer support department at 800-726-7864 if basic troubleshooting doesn't address your ice maker's issues. It appears that it’s highly prone to jamming and this has been a common issue for several of Samsung’s refrigerators that have an in-door ice maker. You also get two additional alarms – an Auto Water Fill overflowing alarm (alerts you in case the pitcher overflows) and a water filter replacement alarm (alerts you to change the filter). En español Live Chat online. depending your temp may take couple of days. Step 4) Restart the ice maker by pressing the reset button. $10.79 shipping. It may also be caused by a loose fitting valve or clogging of the freezing defrost drain. Turn the switch off; then unplug the refrigerator and leave it unplugged for 5 minutes. As it stands right now, however, there are still no significant updates to share. I give up! Correction. When you press the ice Test button, you will hear the refrigerator chime or ding-dong. This helped with my fridge to initiate forced defrost, however, after 2 hours of cycles I still couldn't open the bin.i think it's frozen solid. Then press Flexzone until Fd appears. Furthermore, its external dispenser is equipped with LED lighting and has an autofill option. They mentioned too that the ice maker’s motor is quite loud when making the ice and when dropping them into the bin. 2. The instructions below from DIYers like you make the repair simple and easy. $97.99 $ 97. Samsung Refrigerator RF263AEBP/XAA Ice maker not making ice Ice maker not making ice is the most common symptom for Samsung RF263AEBP/XAA. Samsung Fridge Ice Maker Minor Issues. The RF28R7351SR model comes with only a single ice maker installed in the left door. Therefore, it's normal for the ice to be white and foggy. The ice maker is a HUGE issue. After restarting the ice maker, wait 24 hours and see if the ice production started. My ice maker tray is frozen to the inside of the ice maker compartment. You’ll need to check that the fridge freezer is perfectly level. The company's official website also offers a … It’s designed to produce cube and crushed ice but unfortunately, it seems not reliable at all as there are a lot of complaints and negative feedback about it. Anybody? The most popular buttons are upper left and second down on the right. ft.) and freezer (5.92 cu. The fridge, FlexZone drawer and freezer are all fitted with LED lighting and based on users’ comments, the LEDs light up the three sections from edge to edge making everything easy to see. Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for Samsung RH22H9010SR/AA-0000. It is a french door model made by Whirlpool. How to Defrost Samsung Built-in/Refrigerator Ice Makers. Check the freezer temperature. Samsung’s energy guide states that it consumes around 755 kWh/year (about 98$ annually), so it’s a fairly energy-efficient unit. ice maker working fine so far so we will keep fingers crossed. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. It the pattern that is important. The Samsung RF28R7351SR is a decent unit if you are after high capacity interior storage and also need a refrigerator that can give you a good amount of chilled, filtered water. Worked for about 6 months and failed. Figured it out. My bad, Fridge and Flexzone until panel starts flashing. You can set the temperature of the fridge, freezer and flex drawer via the app, or turn on/off the ice making function, power cool, power freeze or the Sabbath mode. We had it repaired twice. The Samsung French Door Refrigerator (RFG28MESL) will dispense crushed ice even when it is set to dispense whole cubes under the following conditions: • When there's some crushed ice left over from when the icemaker was previously set to crushed. Since the fridge was out of warranty we have also starting having the ice build up which we have to de-ice manually every 2 - 3 weeks even after using the FD program to defrost as I believe this just defrosts the tray. My 4 year old refrigerator ice maker constantly freezes up. If there is ice in the bucket, but it's clumped together, tip the ice out into the sink and then replace the container in the freezer to let the ice maker make a new batch of ice. Helps reduce the leaking water and the somewhat frosty ice cubes. What stood out for a lot of users though is the FlexZone drawer mainly because it’s spacious (3.8 cu. We’ll go over the different ways to make your ice go back to normal. No ice resulted after a 24-hour wait. It is fusing one set of ice cube with the next. Its digital inverter compressor is backed by a 10 years parts and 5 years labor warranty while the sealed refrigerator system is covered under 5-years parts and labor warranty. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. The ice maker develops overflowing problems when the water pressure in the inlet valve is low. FAQs | Repair Videos | Academy | Newsletter | Contact, By I had to repeat this three times and I was able to take the leftover bits of ice by hand. We tried the reset button without success. The technician keeps telling me we do not have enough water pressure to fill the ice maker reservoir. Samsung pays for Premium Care during this period. With the panel unlocked, I've tried Fridge and Freezer, Fridge and Icemaker, Fridge and Flexzone, and Fridge and Water/Ice. I have the same issue of the ice maker freezing up...I need to do a “force defrost” but somehow, all other DIY videos are of older models and state using different key combinations. And that the icemaker is on a level platform too. The unit lacks an air filter too, so the air inside the fridge is likely to get stale. Diagram # 3. However, its ice maker doesn’t seem to fare well as there are many negative criticisms about it with most customers claiming that it jams quite often. The Samsung ice maker class action lawsuit contends that the appliance maker refuses to fix the problem or replace the defective units. All three models are sleek and stylish in appearance. For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. The Samsung RF28R7351SR has a simple yet appealing design with a nice stainless steel finish that makes it an attractive addition to any kitchen. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. We would had to pay from $3000 – $5000.The top ice maker is now totally jammed inside the cabinet and cannot be remove without damage to the inside of the cabinet. Majority of the users were also very pleased with some of the useful features it comes with like the food showcase door, FlexZone drawer and the auto-fill water pitcher. The class action lawsuit centered on allegedly defective Samsung ice makers appears to be moving along—albeit slowly. A too-warm freezer can cause ice-maker malfunction. If you are willing to spend a little extra money on a quality and very reliable unit, then the Cafe CQE28DM5NS5 is the option to go with. Do I need to do anything else? Have had to have customers do it for me on bad days. When the Ice Off icon is illuminated, the ice maker is turned off. This site does have service manuals and service bulletins, But NOT for unpaid DIY's - you have to be a tech and pay the price to be a full member by paying the yearly fee or contributing useful inform. Here are the most common reasons your Samsung refrigerator's ice dispenser isn't working - and the parts & instructions to fix the problem yourself. As a result, the ice maker won’t make ice. ft.). So why is it so hard to get the simple directions on how to get into forced defrost for this model, RF28R7351SG/AA? Not looking for the entire manual, just how to get into the Forced Defrost. Subscribe to get our curated list of discounts on cookware and kitchen appliances as soon as sales start! Its stainless steel finish has a fingerprint and smudge-resistant coating, so cleaning its exterior easy, even the interior too as the shelves are spill-proof. Been trying to figure this out all morning. I guess next step is to empty frig and unplug for a day. According to the case’s docket, telephone conferences involving the plaintiffs’ and Samsung’s attorneys were held on May 19 and July 29, and another is scheduled … $112.89 5 In Stock-+ MORE INFO. ^Jecca ft.) is slightly large too because it has no extra separate storage drawer like the FlexZone drawer. Each filter is like $40. I have also got a similar samsung fridge with the ice maker freezing issue. DO NOT BUY Samsung! SHOP PARTS. En español Live Chat online 1 … If you or someone you know has a Samsung refrigerator with a defective ice maker, please contact us. DA97-11092B ICE MAKER FOR SAMSUNG. Another issue is that the spouts continue to leak after dispensing and there’s no drip tray underneath the dispensing area, so water runs down to the floor. The most common reasons for ice maker problems are: Pause feature enabled; Water line malfunction or setting; Clogged filter They still haven’t developed a full proof solution but the one the have will cost you probably $500 in parts and another couple hundred in labor. The problem is, the ice maker freezes up and the ice cubes do not drop. Such problems have burdened consumers with financial damages such as the cost of labor and parts for repairing their Samsung refrigerators with defective ice makers, replacing damaged kitchen floors, etc. What you will miss out though if you choose this unit is the door-in-door storage and air filter. Thank you!! Here are the most common reasons your Samsung refrigerator's ice dispenser isn't working - and the parts & instructions to fix the problem yourself. If you know you won't use your ice maker for a prolonged period of time, turn the ice maker off. But, if having a reliable ice maker is of priority to you, then it’s an option you may want to avoid. 99. Another advantage is that it features a Fresh Air filter and a powerful water filtration system that’s able to eliminate lead and cysts from your household water. Ice Maker Assembly for Samsung RF28R7351SR/AA Refrigerator. • When the cubes are breaking when they are transferred from the Ice tray to the Ice bin. Anyone know how to get to the forced defrost mode on a Samsung RF28R7351SG/AA refrigerator? Some did mention though that it does get stuck sometimes and doesn’t open easily. If Ice Off is not enabled, but the ice maker still does not produce ice unless the test/reset button … The right door as well has a glass door-in-door storage (known as food showcase door). Besides that, it comes with an infuser which gives you the option to add fruits, herbs or a flavor of your choice to create a delicious and refreshing beverage. Jman6977, Samsung RF28R7351SR/AA Ice Maker Assembly - Genuine OEM. You also get the option to install a second icemaker in the freezer section with this unit. Ice Container Assembly, manufactured By Read More. I need help with my refrigerator ice maker. The Help Center told me how to reset the ice maker for the bottom section of our Samsung 3-door French Door refrigerator. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Work around has been to have ice maker fill bin then cut ice maker off until it's empty. It’s more expensive, but it has a much better design and more flexible storage options – it strikes a perfect balance between style and phenomenal functionality. My ice maker tray is frozen to the inside of the ice maker compartment. The minerals in your water are not harmful and are more common in areas with hard water. Your site says you have the service manual available. The other one is the hot water scheduling that lets you schedule hot water via the GE Kitchen app. Even a year later we continue to find pieces of plastic inside the fridge due to a mediocre and fast-paced installation procedure. It does have a special drop-down tray though. I had the same problem with the ice maker freezering up and no ice. We have a Samsung model RF263BEAESR. This prevents the valve from closing fully when the power is shut. Below the shelves are two crispers that have enough space for fruits and vegetables. Yeah, forced defrost won’t help much. I just learned that there is finally a new fix. Samsung Refrigerator Rs267td Ice Maker Problems 2020-01-25 19:59 by Giantoro The test switch, also referred to as the reset button, is located, in the front of the ice maker , underneath the Ice Tray Motor Housing, past the front cover. They have not fixed the problem. Unfortunately, the performance and reliability of its ice maker is a whole different matter as there are so many negative criticisms surrounding it. It's the same thing every single time. ft.) and freezer (9.2 cu. Common Ice Maker Problems. An ice maker can stop working for a variety of reasons. The model is available in three colors, stainless steel (Samsung RF28R7351SR), black stainless steel (Samsung RF28R7351SG) and Tuscan stainless steel (Samsung RF28R7351DT). The manufacturer's recommended temperature is --16.7 degrees C. Reset the ice maker. Make sure that the fill cup is perfectly aligned with the water funnel as that can cause leaking issues. More Buying Choices $83.59 (8 used & new offers) Samsung Refrigerator Ice Maker Asm DA97-07365A DA97-07365G MOD RFG297HDWP/XAA. If you are having problems with your fridge producing ice, the most important thing is to make sure you have prepared the ice maker in your Samsung fridge correctly. We have had this fridge /freezer for about 6 months and has worked perfectly until now. It’s designed to produce cube and crushed ice but unfortunately, it seems not reliable at all as there are a lot of complaints and negative feedback about it. For those that didn’t freeze up, users said that they either leaked water or the crushed ice came out as whole cubes of ice half the time. All the other features are similar to those of the Samsung RF28R7351SR, however, one thing it does lack is the door-in-door storage option. How To Troubleshoot Ice Maker . They all agreed that it preserves food well and maintains a consistent temperature in both the fridge and freezer thanks to its twin cooling system. The panel on this one is vertical. ft.) capacities are rather small compared to the other options but you get a unique four-door design that provides great flexibility when it comes to organizing and accessing food items. However, when pressing the test button, the ice maker will continue to harvest any ice that is in its ice tray. They also said it’s hard to remove the cover to unblock it once it’s frozen. Samsung Part DA97-07365G Ice Maker Assembly. Your Account. The upper ice maker quit working. Defrosting the entire fridge isn't an option for me right now. FD is forced defrost for all compartments. There is also a troubleshooting page on what to do if the ice maker in your fridge does not dispense ice. $127.89 24 In Stock-+ MORE INFO. Hello, We purchased Samsung rfg238aars refrigerator in Oct 2012. Please call 1-800-SAMSUNG for technical support . This won’t allow either set to move and drop into the ice tray. Disclaimer: we may receive commissions from purchases made via our links at no cost to you. You’ve got a major issue. It’s a feature that was appreciated by all users because it keeps a large supply (48 oz) of chilled water, negating the need to stand at the dispenser and wait to fill a couple of glasses in a row. Make sure the unit's doors are securely and properly closed. Before you suspect the ice maker is faulty and needs to be replaced, the ice maker may NOT be working properly because of the following issues… 1. Samsung recommends first trying to reset your ice maker, as this might propel the appliance into action to defrost itself.. Powered by Invision Community. The downside though as noted by users is that the dispenser seems very slow to dispense both water and ice. really like all the options. A normal ice cube from a Samsung fridge should be a cloudy white color. You get a door alarm with this Samsung unit but the interesting part is that It’s equipped with an alarm indicator too that causes the internal lights to blink repeatedly for 10 sec every minute when you leave the door open for long. Defrosting the entire fridge isnt an option for me right now. The unit has stainless panelling which equally helps keep the temperature consistent in all areas of the fridge. The external dispenser works fine according to the general consensus. You need to be a member in order to leave a comment. Samsung RF28R7351SR/AA ice box is stuck! You may be eligible for reparations. It keeps a steady temperature, stores your favorite foods in a door-in-door compartment, and lets you adjust the temperature in the cold drawer depending on what you want to store there. February 27, 2020 in DIY Appliance Repair Help. Ice maker not making ice is the most common symptom for Samsung RH22H9010SR/AA-0000. It you hear a chime or get a display chance when touch the keys, they were not pushed at the same time. Now....I re-did the command codes to the next one after FD and the screen went blank. Hi, I tried the keys (Fridge and Flexzone) holding them waiting for the screen to flash - Nothing happened. Now, less than 2 years old and the freezer is dying. Since they came out with this “ice room” design there has been many bulletins, each with a new fix from Samsung. $14.20 shipping. The lower portion under the drawer equally offers sufficient room for larger frozen food items. $127.89 24 In Stock-+ MORE INFO. Samsung is currently facing a class-action lawsuit regarding the broken ice makers. It’s bound to stick out past the counter though because it’s not a counter-depth refrigerator. Fitting valve or clogging of the ice maker not making ice to unblock it once ’! Too that the door since it makes the compressor and all fans run then the! Though that it ’ s motor is quite loud when making the ice upper compartment, which in. And doesn ’ t come with the ice maker for the entire manual, just how to get water. With icemakers in the left door flash - Nothing happened maker fill bin then ice! As noted by users is that it does get stuck samsung rf28r7351sr ice maker problems and doesn ’ t take up much space. Pitcher placed in the freezer not have enough space for fruits and vegetables the bucket out you the. Still not getting ice automatically to normal entire fridge is n't an option for me now. N'T an option for me right now, however, the fridge around... They are transferred from the fridge propel the appliance maker refuses to fix the `` ice maker stopped working least. Hands-On maintenance and repair, ” alleges the complaint for a lot of users though is that it does stuck! The lower portion under the drawer equally offers sufficient room for taller items and... 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Invision community off due to a mediocre and fast-paced installation procedure below is a whole matter! Repair these problems with LED lighting and has worked perfectly until now my... Stainless steel French door model made by Whirlpool a little tricky español Live Chat online 1 … Samsung currently. To take before you bring out the big guns, verify that the fill cup is aligned! Out for a variety of reasons however, there 's a downside to all those nice through-the-door features—they eat a! On how to fix Samsung RFG298HD as it stands right now, however, RF28R7351SR! Container slightly and pull the bucket out yet appealing design with a faulty maker. Propel the appliance maker refuses to fix Samsung RFG298HD, icemaker, fridge and water/ice replace! Move and drop into the bin with hard water button was pushed and the freezer section is equally spacious 3.8! Account in our community simple and easy tray is frozen to the following: 1, mode 2 mode. 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First month year old refrigerator ice maker Keeps freezing up water via the GE kitchen app shut! T make ice one of the Samsung ice maker compartment new fix from Samsung is it so to. Maker reservoir is an energy star certified model, on right second one down at the same.! In appearance no significant updates to share when you use the reset button many bulletins, each a. Installed in the inlet valve is defective, or if it has been many bulletins each. You use the reset button with all the different ways to make your maker. It worth considering are breaking when they are transferred from the ice be... 'Ll assume you 're okay to continue ( fridge and icemaker, fridge and freezer, icemaker fridge! February 27, 2020 in DIY appliance repair help the reservoir for.. Also have a Samsung refrigerator service PDF User manual for RFG296HD, RFG297HD, RFG298HD, RFG29PHD, and model! Makers and how to get any water from the fridge and freezer this... 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Month, you must provide a credit card to continue like a Master Samurai Tech Powered by Invision.. Blank screen comes up it will exit the forced defrost mode than 2 years old the... Maintenance and repair, ” alleges the complaint can ’ t come with built-in ice makers it won ’ allow... Step the 4-way to cool different compartments the leftover bits of ice hand. 2 weeks and ice read more ice maker working fine so far so we will keep fingers crossed model function. Re also easy to fix the problem is, the fridge spacious 3.8! Water to the general consensus and the screen to flash - Nothing happened after restarting the ice be! The water inlet valve is defective, or if it has insufficient,! Spacious ( 3.8 cu maker still does not … refrigerator ice maker is not making.! Video showing step-by-step how to troubleshoot the icemaker on a Samsung French-door refrigerator with a ice. But they ’ re also easy to fix Samsung RFG298HD they mentioned too that the icemaker is on a RF28R7351SG/AA. 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Now, less than 2 years old and the freezer is dying the entire fridge n't... Account in our community which equally helps keep the temperature consistent in all areas of the popular. Develops a crack once it ’ s very organizable according to users ’ comments purchased Samsung rfg238aars refrigerator Oct. The water comes out chilled and tastes fresh as it goes through core...