As a general rule, the following ticketing service charge applies to per passenger for one set of flight tickets. Part of the miles accrued in May 2016 are used for the 3,000-mile refund charge that is deducted. Image courtesy of virginatlantic.com. Customers who have their tickets must return them. For codeshare flights operated by Air Japan, awards can only be used for flights with ANA flight numbers. ), Blackout Dates for ANA Japan Domestic Flights, Blackout Dates for ANA International Flights, Outbound: Tokyo (Zone 1) - New York (Zone 6) Reservations for partner airline award tickets cannot be converted into ANA international flight award reservations. The amount of required miles based on which zones the departure and arrival airports are located in, ticket seasonality, and the class to be used. If the amount of miles is not sufficient to redeem a flight award, it is not possible to cover the difference with cash or ANA SKY COINS. If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, customers can change to other ANA flights or have their miles refunded. Please see ANA Mileage Club Terms & Conditions, Available from only 12,000 miles (roundtrip). It is not possible to request refunds for unused flight awards or change reservations / request refunds for delayed/canceled flights on the ANA website. If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given. Suites, First Class and Business Class are not permitted for flight award reservation on the following Singapore Airlines aircraft: A350-900, A380-800, B787-1000, B777-200ER (retrofitted), and B777-300ER. Area 2: Europe, Middle East, Africa, Russia (west of Ural Mountains), etc. Outbound: Vladivostok - Tokyo Itineraries departing outside Japan can have 1 stopover en route to the destination. Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Departures, Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Arrivals. (Procedures must be completed by 14 days prior to the departure date of the new flight.). It is possible to change a connection at the destination or connecting point from a stopover (exceeding 24 hours) to a layover (less than 24 hours), and vice versa. Date and route changes to the following flights will be made based on seat availability. Infant passengers occupying their own seat will be able to use flight awards of the same boarding class as the accompanying adult. Awards can also be used with combinations of different service classes. If ANA and Air Japan operate multiple flights for the same sector, then an airline change will be accepted. Tokyo (Zone 1) to Honolulu (Zone 5) to Los Angeles (Zone 6) to Tokyo (Zone 1). [ANA Official Website] Upgrade Awards. (Different airlines have different policies for handling cases in which infants turn 2 years old after commencement of the journey.). Reservations for partner airline award tickets cannot be converted into ANA international flight award reservations. Get the most out of your travels and day-to-day life with the ANA Mileage Club. [ANA Official Website] Upgrade Awards. Like I often do with foreign award charts (or missing award charts) I made one of my own that’s North America centric. Only Star Alliance Member Airlines are eligible for Round-the-World tickets. Reservations cannot be made more than 355 days in advance of the departure date. (The amount is calculated at this time.). Stopovers are included in the number of connections. Difference miles will be refunded to the account in the month of the reserved flight that was delayed or canceled. Therefore, the required mileage between Japan (Zone 1) and Hawaii (Zone 5) as well as the required mileage between Japan (Zone 1) and North America (Zone 6) are divided by 2, and then totaled. There are now two zone-based award charts: one for flights operated by ANA and one for ANA’s partner airlines, both Star Alliance members and non-members. Flight awards can be used for rail sectors when operated under Lufthansa or Austrian Airlines flight numbers. ANA uses 3 different award charts: one when flying ANA domestically within Japan, one when flying ANA or Air Japan internationally, and one when flying ANA’s partner airlines. Outbound: Osaka - Beijing The number of seats that can be used with award tickets is limited. For some flights, award seat reservations may not be available on the reservation start date. (More specifically, it is possible to submit an application, but a reply from Air Macau's reservation system will not be forthcoming.). Founded in 1952, ANA flies today to around 70 international routes to Asia/Oceania, North America, and Europe and over 110 domestic routes. Changes can be made until the expiration date of the award ticket. Please contact the ANA Mileage Club Service Center to make reservations. For an itinerary with an outbound journey (Bangkok to Tokyo*1 to Los Angeles) in Business Class and a return journey (Los Angeles to Tokyo*1 to Bangkok) in Economy Class, the required mileage for each class is divided by 2, and then totaled. (The system determines whether or not an itinerary is applicable.). When making changes to an unused ticket, differences may arise due to adjustments to fuel surcharges, taxes, etc. Cross reference the total distance against ANA’s award chart to estimate the number of miles required. When redeeming miles for flight awards, the application and ticketing deadlines will be different to those for the infant fare ticket. Based on the seat availability situation for the flight, standby reservations may not be accepted even outside of blackout periods. Ticketing service charges will not apply to reservations for itineraries and airlines (excluding Round the World itineraries) which cannot be made through the ANA website. Such differences will be notified at the time of the reservation change. After the designated amount of miles is deducted as a refund charge, the miles will be refunded to the mileage account. Depending on the payment method for taxes, fees, etc., customers with e-Tickets may also need to return them, so please inquire as necessary. The amount of required miles differ based on which zones the departure and arrival airports are located in, ticket seasonality, and the class to be used. Depending on the partner airline, there may be cases when awards cannot be used. Refund requests must be made during business hours. Flight awards cannot be used for Air Macau flights which have flight numbers above 9000. Reservations will be canceled if ticketing procedures are not completed within the designated ticketing period. Before you price an ANA award, you need to determine which award chart applies. Under 2,000 miles – … If a sector was not used, the ticket becomes invalidated and any remaining sectors will also be unusable. Based on the seat availability situation for the flight, waitlist reservations may not be accepted. The airline, passenger, sector, route, and service class* cannot be changed. Taxes and fees for unused awards will be refunded. Requests must be received by 30 days after the award ticket's expiration date. If multiple customers are under an award to be refunded, the refund charge will be applied to each customer. Therefore, if Sapporo was selected as the destination, it is possible to have a stopover (exceeding 24 hours) in Tokyo. ANA Mileage Club members can use miles to fly with our partners around the world. Stopovers are included in the number of connections. Earn miles to enjoy a full range of services such as flight awards, campaigns and more besides! Miles will be refunded based on the accrual month of the miles that were used to redeem the award. For the return journey, the required mileage for Economy Class will apply. Please confirm when making the reservation. Here are some great example business class flights you can take: Press the "Reservation Confirmation and Changes for ANA International Flight Awards" and then log into your account to request a change. Refunds for infants not occupying a seat do not incur refund charges. The United States and Canada are considered to be the same country for award ticket itinerary purposes. This itinerary cannot be used as the outbound journey passes through the first city of the outbound journey (Tokyo) again before it ends. Likewise, Russia is included in … (However, the required mileage difference between the 2 classes will not be refunded.). For tickets issued by the ANA International Reservation Center, a ticketing service charge of EUR 15 will apply. If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds. When using partner airline flight awards, it may be necessary to make the child reservation directly with the operating airline. ANA’s new award charts don’t always make sense. The outbound journey (Tokyo to Los Angeles) is 40,000 miles. When seats for the entire itinerary have been secured, please complete ticketing procedures within the ticketing period designated in the separate notification. (Even if flights are indicated in the charts, they may not actually be operated.). The required mileage will be the same as that of the adult passenger. The 2019 Call for Nominations for Awards is closed. For itineraries departing from Japan and itineraries departing from other countries, 1 stopover is permitted on either the outbound or return journey. In this example, flight awards cannot be used due to a connection in Singapore (Area 3). Procedures for changes cannot be completed at the airport. Press Check or Change a Partner Airline Flight Award Reservation on the ANA website and then log into you account to request a change. ANA business class. After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account. With the exception of miles which are eligible for unused award refunds, zone chart for ANA international flight awards, ANA International Flight Award Seasonality Chart, required mileage charts for ANA international flight awards, Reserve/(Purchase) Apply for an ANA International Flight Award, Reservation Confirmation and Changes for ANA International Flight Awards, International Tariff (applicable for travel to and from US) (PDF), Beijing, Dalian, Shenyang, Qingdao, Shanghai, Hangzhou, Guangzhou, Xiamen, Chengdu, Wuhan, Shenzhen, Hong Kong, Taipei, Manila, Singapore, Bangkok, Ho Chi Minh City, Yangon, Jakarta, Mumbai, Delhi, Hanoi, Kuala Lumpur, Phnom Penh, Chennai, Los Angeles, San Francisco, Seattle, San Jose, Washington, D.C. (IAD), New York, Chicago (ORD), Houston, Vancouver, Mexico City, London, Paris, Frankfurt, Munich, Düsseldorf, Brussels, Vienna, Milan, Stockholm, Moscow, Istanbul, January 6-14, April 1-23, May 11-June 30, December 1-17, January 5-29, April 1-27, May 10-June 30, December 1-19, January 15-March 31, July 1-22, August 20-November 30, January 30-March 31, July 1-22, August 23-November 30, January 1-5, April 24-May 10, July 23-August 19, December 18-31, January 1-4, April 28-May 9, July 23-August 22, December 20-31, March 1-31, May 11-July 22, August 20-December 17, March 1-31, May 10-July 22, August 23-December 19, January 6-February 29, April 1-23, May 11-31, January 5-February 28, April 1-27, May 10-31, March 1-31, June 1-July 22, August 20-December 17, March 1-31, June 1-July 22, August 23-December 19, KRW 28,000 (Tickets issued by January 4, 2021)Â. Ticket is issued: OI ) is registered to the same Zone is permitted is limited the flight. 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