When your computer does not recognize the Western Digital 1TB External Hard Drive setup, proceed with the following steps to resolve the issue. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. WDBAAU0010HBK-NESN . I've done everything I can … I've only had it for 13 months and the other day it just stopped working. The light comes on and there are soft noises from within, but when I connect to my laptop, the drive is not recognized. I plugged it in, but theres no autoplay nor an icon on my computer! WD Drive Utilities for Mac is a specialized utility for WD hard drives to run drive diagnostics (fix potential drive failures, slow disk performance, and bad sectors), Manage RAID configuration (For RAID supported models), Erase and format WD hard drives, etc. 6. “Having a 1TB WD Passport external hard drive with RAW file system, I want to format it to exFAT for using in Mac and Windows computer. What they gave me is link to websites with the same problem and solution as ours. WD 1TB External Drive not Recognized by PC. The good news is that if you have problems with your hard drive you can perform a reset on the device. Tried it on numerous computers. But I only got “Windows was unable to complete the format” when I tried to format it from Windows Explorer. I have a WD 1TB external hard drive, supposed new without documentation. I have WD elements 1tb... and it was working fine until suddenly it stopped working! For now, i would rather have another brand. I don’t want to waste all this time to format it only to fail. I have a WD 4TB Elements Portable External Hard Drive, USB 3.0 with the same problem. I then plugged the hard drive in my work laptop which I normally do to exchange work docs and same thing, my laptop couldn't detect it. And yet, when just a few days after my moving Yes I tried all the ports, I used the hard drive cable to connect my phone to the laptop and windows explorer detected my phone immediately. Select the Run option. WD website already responded to our concern regarding wd elements external hard drive. Western Digital WD Elements 1 TB USB 2.0 Desktop External Hard Drive . it just seem like nothing. But these drives can also be prone to problems, such as bugs or other glitches. If you have a Windows computer, move the cursor to the Start menu and click it. They do not have solid solution. Will this really solve my problem? I have used it on two systems so far: Windows 7 and XP, and treated it like a porcelain doll, and though I might have used it for a day or two on end, I was always very careful to make sure it did not overheat. but when i plugged in it there is a USB "sound" thing meaning the computer did know something had been plugged in but i cant open it. Then, I tried Disk Management but only received “The format did not complete successfully”. Thanks for your reply. P.S. There is no USB device acknowledgement of new device found. I have formatted the WD Elements 1TB external hard drive by every way possible except one. (the full slow low level format, after 2.5 hours it was still like 3-4% completed, very very slow, so I cancelled it). Use WD Drive Utilities when WD hard drives not working on Mac. Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). It shows up under disk drives, but not disk management. 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